Refund policy

We do not offer refunds or returns for change of mind or any reason other than defective or incorrect items.

If you receive a product that is defective, damaged, or incorrect, you must contact us within 30 days of receiving your item to request a resolution.

To be eligible for a defect-related claim, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To report a defective or incorrect item, please contact us at support@onlietrndora.com with details and, if possible, photos of the issue. Our team will review your request and provide instructions on how to proceed.

If your claim is approved, we will process a full refund to your original payment method or offer a replacement, depending on your preference and product availability.

Items sent back to us without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it promptly.

Non-Returnable Items
We do not accept returns or refunds for:

  • Change of mind

  • Sale items

  • Gift cards

  • Custom or personalized products

  • Perishable goods

  • Personal care goods

  • Hazardous materials, flammable liquids, or gases

If you have any questions about your item, please contact us before purchasing.

Exchanges
We do not offer exchanges. If you wish to purchase a different item, please place a new order.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with applicable laws. However, this applies only where legally required. Items must be unused, in original condition, with tags and packaging, and accompanied by proof of purchase.

Refunds (Defective Items Only)
Refunds are only issued for items that are confirmed to be defective, damaged, or incorrect. Once your claim is reviewed and approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@jewelrycanvas.com.

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